Refunds & Returns

At Hitch Store, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Size Exchange Policy

• If you receive a product that does not fit, you may request a size exchange within 7 days of delivery.
• The product must be:
  • Unused and unwashed
  • In its original condition
  • With all tags, labels, and packaging intact
• Size exchanges are subject to product availability.

Return Policy

• Returns are accepted only if the product received is:
  • Damaged
  • Defective
  • Incorrect item delivered
• Return requests must be raised within 48 hours of delivery with clear photos of the issue.

Refund Policy

• Refunds are provided only for:
  • Damaged or defective products
  • Incorrect products delivered
  • Orders canceled by Hitch Store
• Once the returned item is received and inspected, the refund will be processed within 5–7 business days to the original payment method.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during clearance or special sale events (unless damaged or defective)
• Used, washed, or altered products
• Products without original tags or packaging
• Size-related issues after the exchange period has expired

Exchange Shipping Charges

• For size exchanges, customers may be required to pay applicable shipping charges.
• If the exchange is due to our error (wrong item, damaged item, etc.), Hitch Store will bear the shipping cost.

Contact Us

For returns, exchanges, or refund requests, contact:

Avenor Ventures
102, Vardhman Sampada, Gandhi Path West, Jaipur, Rajasthan, India
Phone: +91 86525 41913
Email: deepjangid123@gmail.com